Returns Policy

Refunds and Cancellation Policy

Cooling off period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period within the USA, and the E.U, and the U.K.

This period starts the day after the product is received by you and ends 30 days after the day following delivery of the goods.

Please email sales@pureclinica.com if you would like to return an order or partial order.

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us. You will need to give as your name and address details, as well as your order number.

If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. 

Please note that returning any items is at the expense of the customer with the exception that in the event that we send out an incorrect order, we will pay for the return postage costs.